Question 1

How can I rent a car in Japan?

Accepted Answer

Choose a car, select your pick-up date, time and location, then complete the booking and payment online. Bring your passport and a valid driving permit when you collect the car.

Question 2

What are the age and driving experience requirements?

Accepted Answer

Drivers must be at least 18 years old and hold a valid driving licence. Foreign licences require an International Driving Permit (IDP) or an Official Japanese Translation.

Question 3

Do I need to know Japanese to rent a car?

Accepted Answer

No. Booking and customer support are available in English, and the in-car navigation can be set to English.

Question 4

Are toll fees included in the rental price?

Accepted Answer

No. Expressway tolls are charged separately based on your actual usage during the rental.

Question 5

How do I pay for tolls in Japan?

Accepted Answer

Most of our cars are fitted with an ETC card, so tolls are recorded automatically and settled after your trip. You may also pay in cash at toll gates.

Question 6

What is the fuel policy?

Accepted Answer

Full-to-full. Please return the car with a full tank; otherwise a refuelling fee will apply.

Question 7

Do you offer vehicle delivery?

Accepted Answer

Pick-up is at our store locations. Delivery to selected points may be arranged on request — please contact us in advance.

Question 8

Can I drop off the car at a different location?

Accepted Answer

Please return the vehicle to the same store where you picked it up. One-way drop-off between selected stores may be available for an additional fee — confirm when booking.

Question 9

What happens in case of an accident?

Accepted Answer

Report every accident to the police and obtain an accident certificate/report as instructed. Contact our support line immediately. Basic insurance is included; follow the instructions in your rental documents.

User Guide